Support

For support and questions please email contact@synthient.com. Clients are also provided with a dedicated support channel via Slack or email to help with inquiries.

Service status

Live incident notices and historical uptime are published at status.synthient.com. Subscribe there to receive proactive notifications about ongoing issues and scheduled maintenance.

Common help links

• Authentication — API key issues, scopes, rotation.
• Errors — what each 4xx / 5xx status code means.
• Rate Limits — quota, concurrent stream caps, backoff guidance.