Support
For support and questions please email contact@synthient.com. Clients are also provided with a dedicated support channel via Slack or email to help with inquiries.
Common help links
- Authentication: API key issues, scopes, rotation.
- Errors: what each
4xx/5xxstatus code means. - Rate Limits: quota, concurrent stream caps, backoff guidance.
Include enough detail to reproduce the issue
Tell us which product or endpoint you are using, what you expected, and what happened instead. Include the time of the request with its time zone, the HTTP status, and a redacted response body. For a CLI or SDK issue, include the version and the smallest command or code example that demonstrates the problem.
Remove API keys, authorization headers, cookies, and customer information before sharing logs. If the issue concerns a specific observation, explain which response field appears incorrect and when you observed it. Do not send a full production data export when a single redacted example will explain the problem.
Check access and interpretation
Use the account reference to check scopes and remaining lookup credits. Compare the request with the IP API examples to confirm its URL, input, and expected response format.
For questions about provider attribution, consult service tags. For questions about coverage or how a score should affect your application, review methodology and risk scoring. These references help separate an integration failure from a question about the underlying observations.